A symposion organized by BIFOA (Betriebswirtschaftliches Institut für Organisation und Automation an der Universität Köln) General Quality Function Deployment (QFD) is a technique used in Japan and USA for decades now to establish communication channels and establish a level of common understanding between customers and technicians. QFD is of the method of choice for companies such as Hewlett-Packard and Anderson Consulting, among many others from various areas, to define appropriate levels of functionalities for their products and services. For reasons that are difficult to assess, it is not yet commonly used in Germany (and possibly other countries of Europe). Yet its proven benefits include the ability to distinguish between features that are technically feasible and those that are needed by the customer. Figure 1: Features without QFD Figure 2: Features…