December 9th – 10th, 2021

ISQFD‘ 21 is held completely as an online conference. Attendance requests registration (via Button above).

You can download the program as well as a Flyer in pdf.

09.12.2021: First Day

12:45 CETArrivalVideoconference setup/access
13:00 CETOpeningWelcome and announcementGeorg Herzwurm, Wolfram Pietsch,
QFD Institut Deutschland, Germany
13:15 CETQFD-Methodology:
Entrepreneurship
Essential QFD+: The “Value World” Integrative Framework for ValueRichard Zultner; Stevens Institute of Technology, Hoboken, United States of America
13:45 CETSoftware Quality of Artificial IntelligenceA study for quality characteristics to ensure the quality of software 2.0Yoshimichi Watanabe: University of Yamanashi, Japan
Yunarso Anang, Politeknik Statistika STIS, Indonesia
Takahashi, University of Yamanashi, Japan
Short breakPolls, Chats, Discussion Forum
14:30 CETSustainable Product DevelopmentIntegration Sustainability with Quality Function Deployment: A Case Study for Product Design of a Composite Horizontal StabilizerSezen Ayber: Eskisehir Technical University, Turkey
Nihal Erginel, Eskisehir Technical University, Turkey
15:00 CETProcess SafetyPlanning of the Hardware and Software Combined Test Cases for Industrial Product in the Abnormal Condition using HAZOPMasakazu Takahashi, University of Yamanashi, Japan
Yunarso Anang, Politeknik Statistika STIS, Indonesia
Yoshimichi Watanabe, University of Yamanashi, Japan
BreakPolls, Chats, Discussion Forum
16:00 CETSoftware Product InnovationTowards a Value Proposition Deployment for Software-intensive InnovationsFelix Schönhofen, University of Stuttgart, Germany
16:30 CETSoftware Quality ControlComplex System Testing based on AHP and QFDThomas Fehlmann, Euro Project Office AG, Swiss
Eberhard Kranich, Euro Project Office Germany, Germany
Short BreakPolls, Chats, Discussion Forum
17:15 CETCurricula DevelopmentRevising A Course Design with Kansei EngineeringMerve Gündüz Cüre, Manisa Celal Bayar University, Turkey
Aysun Kapucugil Ikiz, Dokuz Eylül University, Turkey
17:45 CETCurricula DevelopmentIdentifying Challenges and Alternative Solutions in e-learning and e-teaching via Online Gemba Visits in Business SchoolsAysun Kapucugil Ikiz, Dokuz Eylül University, Turkey
Banu Demirel, Dokuz Eylül University, Turkey
M. Banu Durukan Sali, Dokuz Eylül University, Turkey
Short BreakPolls, Chats, Discussion Forum
18:30 CETKeynote: Customer ExperienceAssessing Product and Service Quality through the Customer’s ExperienceJohn Abraham, Medallia Institute, United States of America
19:15 CETWrap UpOpen issues, announcementsWolfram Pietsch, QFD-Institut Deutschland, Germany

10.12.2021: Second Day

9:15 CETArrivalVideoconference setup/access
9:25 CETOpeningWelcome and announcementWolfram Pietsch, QFD-Institut Deutschland, Germany
9:30 CETQFD-Methodology – Fast TrackCustomer-centric product design under time pressureDavid Menichelli: IBA Dosimetry GmbH / Germany
10:00 CETPublic TransportationAn application of Blitz QFD®: Improving Urban Rail Train Cabin for TouristsCatherine Chan, Hong Kong QFD Association, Hong Kong
Kim Stansfield, VoCATE Ltd, UK
Glenn Mazur, The QFD Institute, USA
Short BreakPolls, Chats, Discussion Forum
10:45 CETRequirements ValidationKeeping an eye on quality: Eye-tracking for customer requirements validation during the product development processLena Stubbemann, University of Kassel, Germany
Robert Refflinghaus, University of Kassel, Germany
11:15 CETStrategy DevelopmentDesigning a ‘Not-For-Profit‘ Organization As a Product-Service Solution Using Modern QFD: Part 1 Vision and Mission DevelopmentKim Stansfield, VoCATE Ltd, UK
Stephen Dimelow, SJD Systems Ltd, UK
John Fraser, UK Government Agency, UK
Catherine Chan, Hong Kong QFD Association, Hong Kong

Glenn Mazur, The QFD Institute, USA
R. Fernando Colmenares-Quintero, Universidad Cooperativa de Colombia (UCC), Columbia
BreakPolls, Chats, Discussion Forum
12:15 CETSocial Problem SolvingAn Application of QFD for Social Problem Solving-The Causality-based Derivation of SolutionsTeruyuki Koike, Area Vision Co. Ltd., Japan Yoshimichi Watanabe, University of Yamanashi, Japan
Hisakazu Shindo, Japan
12:45 CETCurricula DevelopmentA Scientific Review Based on QFD of The Guideline for Developing Higher Education Curriculum in Indonesia: An Application in The Government-Affiliated InstitutionYunarso Anang, Politeknik Statistika STIS, Indonesia Lutfi R. Maghfiroh, Politeknik Statistika STIS, Indonesia
Yoshimichi Watanabe, University of Yamanashi, Japan
Masakazu Takahashi, University of Yamanashi, Japan
Short BreakPolls, Chats, Discussion Forum
13:30 CETKeynote: StandardizationThe importance of ISO 16355 in general and ISO 16355-7 for the future of QFDGlenn Mazur, The QFD-Institute, United States of America
Georg Herzwurm, QFD-Institut Deutschland, Germany
Sixten Schockert, QFD-Institut Deutschland, Germany
14:15ClosingSummary, Announcements and GoodbyeGeorg Herzwurm, QFD-Institut Deutschland, Germany